FAQ


Do you ship internationally?

Yes! We ship almost everywhere in the world using express shipping services. We charge 45$ for Canada and US and 120$ International. 


Will I be charged custom fees once my package arrives in my country?

Maybe. Although this remains to the discretion of the custom agents in each respective country therefor extra customs related fees are in no way related to our company. Note: As a registered company we have the obligation to write the actual value of the purchased mask on each box being shipped and include the receipt of purchase in the package.

Excluded countries: Afghanistan, Russian Federation.


How long until I receive my mask?

Our goal is to ship our masks to their new owners as soon as we possibly can. Generally, masks ship out between 4 to 6 weeks after the date of purchase when no hair work is involved. However, be sure to verify this information on the page specific to the mask you want to purchase. Some masks have a longer shipping time than others by one week or two and an additional 3 weeks must be factored in for masks with hair work.

Once your order leaves our studio, it takes 4 to 5 open business days on average for it to reach destination, depending on which country you are in. A tracking number will be sent to you when your mask order is ready to go.  Note: Some countries may keep the package for inspection, and we are not responsible for any such delays.


Do you have any masks in stock that are ready to ship?

No. All our products are made-to-order by our team. Each mask model has a unique mold which means we can only cast one mask at a time. Once the mask is cast, it goes onto other departments such as Hair, Paint or Assembly. This explains our 6 to 8 weeks shipping time.


Can you produce my mask faster than the stated wait time on website?

No. We produce our mask on a first come first serve basis according to date of the order receive.


Can I request a custom paint job on the mask I ordered?

We always try our best to accommodate your requests. Please contact us so we can discuss possibilities. contact@realfleshmasks.com


Will your masks fit my head?

All our masks are made of high quality silicone which is a very flexible material that feels like skin. All of our masks are sculpted on a standard sized head form. Average circumference at forehead is between 21.5″ – 23″ inches. Our masks fit most without any problem. Keep in mind that beyond head size, face shape also plays a key role in an optimal fit. 


Do you offer other products like hands/gloves?

Not for now, but stay tuned; we have big ideas coming later this year.


Can you make a custom mask?

No. We do not offer this service as of now but we are always open to hearing your ideas and suggestions on the next mask you would like to see on the market. Join our Facebook page and be a part of our Facebook community.


Do your masks come with a headform?

No.


How can I repair a ripped mask?

Our masks are reinforced with four way stretch fabric at openings and stress points for added durability. However, if defective or a tear is there on reception of the product wile we can't exchange or reimburse due to the nature of the product and for sanitary reason you can return the mask in the first 2 weeks for free repair.later in time if a tear should occur, you can use any silicone glue such as Sil-Poxy from Smooth-On or GE Silicone 1 clear. (Available at any hardware store) to permanently make a repair. Remember: the only thing that sticks to silicone, is silicone. Simply wash the damage area with rubbing alcohol, let the area dry then dab on a small amount of silicone glue in the torn area and let it set. 


cancellation, return policy

if the mask arrives to you defective we will replace the product with a new one once the product as been returned to us for inspection.these masks are all made per order. restocking fee of 150$ Is required if a cancellation is made after ordering. This will be addressed in a case by case way depending in what stage of production or wich mask model as been ordered. 

If an order has a specific deadline and we are not informed of the deadline at the time of placing the order, we reserve the right to refuse a exchange or refund. 

 

 

 

 


Privacy policy

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted by our secure payment provider

we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Term of service

Terms & Conditions

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Terms of Payment

We accept the following methods of payment: credit card 

Order fulfillment is on a first come, first serve basis. Approx wait time is written in every mask description for made-to-order items.

“Estimated Ship Dates” are approximate and are based on current workload, seasonal demand, and material availability.

We typically require a signature on delivery on products shipped. This is to protect your products, You and us . 

All shipping costs are final.

You must be 18 years of age or older to order. 

All made-to-order items are hand painted and finished. Some variation can occur. 

 


Returns/Exchanges

We do not issue refunds for our items as most of them are made-to-order.


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